Reduce your repayments to the minimum amount
Any member that is currently making higher repayments on their loan than what is required, can adjust their repayments back to the minimum in order to free up cash.
Redraw advance payments
Advance payments on home loans can be accessed to cover future repayments and can be withdrawn to support short-term cashflow needs, if members have a Redraw facility on their accounts.
Members may apply to defer repayments across all lending products. Available redraw and advance funds should be used first before applying. Note that interest will continue to be charged throughout the assistance period and will be added to the outstanding balance.
How to apply for assistance
Download the Financial Hardship Form and email it to firstname.lastname@example.org.
Already applied for assistance?
Members who have applied for financial assistance will be contacted by a BankVic representative.
Our branches are operating under a COVIDSafe environment. Due to COVID-19, members are unable to visit the Monash Medical Centre or Sunshine Hospital BankVic branches unless they are staff or visiting a patient. Please check hospital visiting information before arrival. Or visit our Glen Waverley, City West or Royal Children’s Hospital locations.
Appointments are available via phone and video conference. Our team is available to help you through this time.
Phone banking, Internet Banking, Mobile App and ATMs
You can access your accounts anytime and anywhere.
You can contact us on 13 63 73 from 8am-7pm Monday to Friday and 9am-5pm on Saturday.
Insurance with CGU
For full details and further information:
- Visit the CGU website
- Contact 13 24 81 for general enquiries
- Contact 13 24 80 to make a claim.
We understand the coronavirus pandemic isn't only a health issue, it's putting pressure on people's finances, too.
If you're experiencing financial hardship and you're worried about whether you can make your next insurance payment, you can talk to a CGU consultant on 13 24 81 to learn about your options.
Consumer Credit Insurance
If you have been stood down or terminated from your job, CGU have made temporary changes to the eligibility for payment of Involuntary Unemployment (IU) claims for individuals and self-employed, including waiving the 21-day waiting period.
Consumer Credit Insurance Claims
For claims, including disability, involuntary unemployment, trauma and life, please:
- Contact Consumer Credit Insurance Claims on 1800 248 224 or
- Complete a claim form and submit to email@example.com.
If you have to cancel your trip because of the coronavirus pandemic, you might be eligible for a refund or, if your trip is postponed, you can:
- Contact the BankVic insurance team on 13 63 73 opt 5 or
- Call CGU on 13 24 81 or
- Visit the CGU Travel information page.
Insurance with Point Insurance
If you are an Income Protection policy holder with Point Insurance and wish to make a claim or suspend payments, contact:
- Point Direct via email at firstname.lastname@example.org or
- Call 1300 362 766
PayWave limit increase to $200
Members with a BankVic Visa debit card can pay by tapping their card, with no need to touch the pin pad, up to $200. Please note that some merchants, such as Coles and Woolworths, have a limit of $100 through EFTPOS transactions. For ease of payment, add your BankVic Visa debit card to a compatible device and pay securely with Apple Pay* and Google Pay** TM
For members wishing to cancel any direct debits, visit Direct credits and debits for information.
Scams and phishing
The Australian Competition and Consumer Commission (ACCC) has warned all Australians of an increase in scams and phishing attempts, as criminals try and take advantage of the disruption caused to people, business and communities due to COVID-19. Scams include phishing emails and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses. If you have been impacted by a scam that’s affected your banking, please contact us on 13 63 73.
We recommend that you read the following documents: