BankVic App Frequently Asked Questions

• iPhone users can download the latest app from the App Store.
• Android users can download the latest app from Google Play.

Register for internet banking by calling us on 13 63 73 option 3 (8am-6pm, Monday to Friday).

You can find your member number on your statement or on the welcome email you received when you first joined BankVic. If you can't find it, you can call us on 13 63 73.

If your app automatically updated from the previous version,  you will be able to log using your existing details.  If using biometrics (such as TouchID or FaceID)  you will now also be prompted to set a 6 digit PIN as a backup. 

If you are re-registering, or using a BankVic App for the first time you will need to key in your member number and your internet banking password to start using the app. 

Yes, you can use your existing details. However, when you next change your PIN, the new PIN will need to be 6 digits. The PIN should not be the same as your phone PIN.

It is now a requirement with the new App to have a fallback PIN.  The PIN will be 6 digits and should not be the same as your phone PIN.  This is so that you will be able to access the app if your biometrics don't work, such as when you are wearing a face mask or gloves.

Your member number is also the number you use to login to Internet Banking. You can find your member number on the welcome email you received when you first joined BankVic,  or on your eStatement.

If you're having trouble finding your member number, please contact us on 13 63 73

The BankVic app is compatible with recent model Apple and Android phones but may not be compatible on older devices or software. If you are having difficulty installing the new app, please update your phone software to the latest version. 

In the event that the phone is not compatible, you can still use Internet Banking from your phone. 

For tablets, it is recommended that you use Internet Banking, which has recently been improved.

Upgrading the app involved some optional settings to be reset, including savings goal and quick balance. You can set them up again:

To set up quick balance:

1. Tap on 'Profile' on the menu along the bottom
2. Select 'Quick balance'
3. Tap the 'Off' button to activate quick balance
4. Select your preferred balance: available balance or current balance
5. Select the account
6. Tap 'Save'.

To set up a savings goal:

1. Tap on ‘Profile’ on the menu along the bottom
2. Select ‘Savings goal’
3. Tap ‘Set up savings goal’
4. Enter your savings objective and the amount you need to save
5. Choose the account to link to your goal
6. Press ‘Save’
7. Once activated, you can edit, delete, or add funds the Profile menu option, selecting ‘Savings goal’.

No, as this can cause security issues  you can not use the app on a jailbroken device. However you can still use Internet Banking on your device.

From the home page select 'Pay' at the bottom of the screen.

1. Select ‘Pay’ on the menu along the bottom
2.  Select the type of payment you want to make eg. ‘Transfer’ for transferring between your own account or ‘Pay anyone’ for external recipients, and follow the prompts
3. Select the account to make the payment from
4. Press ‘Pay’ to complete the transaction.

1. From the home screen, select the account you want to view
2. Your balance and most recent transactions will be shown.

The BankVic app is compatible with iOS 12.2 or later, and Android 7.0 or later. If you're having trouble, ensure your phone's software is updated to the latest version

Absolutely. BankVic supports both Touch ID and Face ID. You’ll be prompted to enable Touch ID or Face ID when you first log in to the BankVic app. We don’t advise using this feature if someone else's Face and Touch ID are saved on your device as they will be able to access your banking and perform transactions. You can still use a passcode if you prefer.

1.  Open the Main Menu
2. Select More’ on the menu along the bottom 
3. Select ‘Cards’
4. Tap on ‘Set up Digital Wallet’ and follow the instructions provided for your device.  

Yes, if you have redraw available you can perform this in the BankVic app.

You can operate your BankVic account on up to 4x devices. We recommend using your Apple or Android devices for the best experience.

Quick balance allows you to view an account balance without logging in to the app. To set it up:

1. Tap on ‘Profile’ on the menu along the bottom
2. Select ‘Quick balance’
3. Tap the ‘Off’ button to activate quick balance
4. Select your preferred balance: available balance or current balance
5. Select the account 
6. Tap ‘Save’.

A savings goal helps you track your progress towards a specific savings target you are working towards. To set it up: 

1. Tap on ‘Profile’ on the menu along the bottom
2. Select ‘Savings goal’
3. Tap ‘Set up savings goal’
4. Enter your savings objective and the amount you need to save
5. Choose the account to link to your goal
6. Press ‘Save’
7. Once activated, you can edit, delete, or add funds the Profile menu option, selecting ‘Savings goal’. 

BankVic doesn’t offer this feature at the moment but it's definitely something we're looking into. Be sure to keep an eye on our roadmap for exciting things we've got planned!

1. From the home screen, tap the door with arrow icon in the top right corner of the screen
2. Select ‘Yes’ to confirm you want to log out. 

In the main menu select Cards > Manage cards

1. Tap on ‘Profile’ on the menu along the bottom
2. Tap on ‘Interest Details’ 
3. Select the time period you want to view interest information for. 

1. From the home screen, select the account you want the number for.
2. Tap the blue cog icon at the top of the screen
3. Tap ‘Share account details’
4. Select which account details you want to know
5. Paste these into a note or other app to view them. 

On the home page above the Logout button.

In the main menu select Payments > Authorisation request

In the main menu select Payments > Authorisation request

1. Tap on ‘More’ on the menu along the bottom
2. Select ‘My details’ 
3. Select ‘Data Sharing’.

1. Tap on ‘More’ on the menu along the bottom
2. Select ‘Get Help’
3. Select ‘Get in touch’. 

These messages will be displayed on the home page of the BankVic app.

Printing is not currently available from the app. Printing and downloading from the calculators is available on Internet Banking and the BankVic website. 

Download is not currently available from the app. Printing and downloading from the calculators is available on Internet Banking and the BankVic website. 

If you've forgotten your PIN and/or Pattern, you can follow these simple steps:

- Tap 'forgot' at the bottom of the login screen
- Enter your member number and access code (this is what you use to login to internet banking)
- Create a new PIN or Pattern
- If fingerprint or face ID is enabled on your device, you will be asked if you'd like to set this up so you don't need to worry about remembering your PIN and/or Pattern.

1. Tap on ‘More’ on the menu along the bottom
2. Select ‘Settings and Security’
3. Select ‘App Security’
4. Follow the prompts to adjust your login options. 

1. Tap on ‘Profile’ on the menu along the bottom
2. Select ‘Address details’ to view or update your address.

1. Open the ‘Main Menu’ and select ‘Profile’
2. Select ‘App security’
3. Select the appropriate option for you under ‘Change login options’ and follow the prompts. 

1. From the main menu select Settings and security > Security options 
2. You can then change your preferred login method.

This has likely occurred as a security measure to protect your account.
The fastest way to unlock your account is to contact us for assistance on 13 63 73 (8am-6pm, Monday to Friday). As a security precaution, passwords will not be reset via email.

From the home page select 'Pay' at the bottom of the screen.

1. Select ‘Pay’ on the menu along the bottom
2.  Select the type of payment you want to make eg. ‘Transfer’ for transferring between your own account or ‘Pay anyone’ for external recipients, and follow the prompts
3. Select the account to make the payment from
4. Press ‘Pay’ to complete the transaction.

1. From the home screen, select the account you want to view
2. Your balance and most recent transactions will be shown.

It's simple! In the BankVic app follow these steps:

Press on the '$ Pay' icon on the bottom of the screen
Tap 'Manage PayIDs'
Tap 'Set up' then select PayID from the 'Choose contact option' list
Press save
Once you’ve set up your PayID, instead of sharing your BSB and account number with your friends, simply let them know your PayID and you’ll receive the money instantly into your chosen account.

Remember if you've already set up a PayID using your phone number or email with another financial institution you'll need to remove those so you can use your details with BankVic.

This message indicates someone tried logging into your account on a new device. To review your registered devices:

1. Tap on ‘Profile’ on the menu along the bottom
2. Select ‘App security’
3. Select ‘Manage registered devices’ to see your registered devices
4. Tap the trash can icon if you want to remove authorization for any of the devices listed. 

Yes, you can update your password within the app:

1. Tap on ‘Profile’ on the menu along the bottom
2. Select ‘App security’
3. Select ‘Change password’ and follow the prompts

Simply open your BankVic app, select Pay > Pay anyone