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FAQs

  • We were established in 1974 by a group of police officers wanting to help their colleagues, BankVic has grown and prospered thanks to the support of our police members. BankVic would like to recognise the hard work and dedication by all of the emergency services within Victoria by opening up our membership eligibility to support all of our First Responders:

    • Police
    • Ambulance
    • Fire Services
    • State Emergency Service
    • Health Professionals (including people working in hospitals, health centres and ancillary services)
    • Life Guards
    • Public Servants (State and Federal)
    • Friends and family of an existing member
    • People working within 5kms of a BankVic Branch

    We understand the hours you work and the specialist roles you hold in our community.  We recognise the important work you carry out across the state of Victoria and we look after you by providing a wide range of products and services, low fees, competitive rates and the personalised service you all deserve.

  • You can find your BSB and account number on your monthly statement, or by logging in to , mobile banking or BankVic App.

    Monthly statement:

    Your BSB can be found in the top right corner, and your account number in the 'Transaction Details' column on your monthly statement. 

    Internet banking:

    • Log in to internet banking
    • Go to Account Options > BSB and Accounts

    BankVic App:

    • Log in to BankVic App
    • Go to Information > BSB & Account Number

    Mobile banking:

    • Log in to mobile banking Go to More > BSB
  • Contact BankVic for assistance on 13 63 73  (8am – 7pm Monday to Friday and 9am to 5pm Saturdays).  As a security precaution, passwords will not be reset via email.

  • Register for internet banking by calling us on 13 63 73 option 3 (8am-7pm, Monday to Friday, 9am-5pm, Saturday).

  • Both your residential and postal addresses and your contact details can be changed via internet and mobile phone banking.

    • Mobile banking: login to mobile phone banking. Select "More". Choose "Personal Details" and update your address, phone and email details here. Click Confirm to register the changes.
    • Internet banking: login to internet banking. Select "My Preferences" then "My Profile", select "Address details" or "Contact details". Click "Update" to submit. You can also have your details updated by contacting us for assistance on 13 63 73 option 3 (8am – 7pm Monday to Friday and 9am to 5pm Saturday).  

    Please note:

    • If you wish to update your phone number, please do so via mobile banking, the BankVic app or by calling us on 13 63 73.
    • Your residential address cannot be changed to a post office box.
  • If you wish to make an external transfer over $5000, please contact us Monday to Friday 8am to 7pm or on Saturday 9am to 5pm on 13 63 73 Option 3. 

  • If you know what your current PIN is, here are the different ways you can change it:

    Via internet banking
    Step 1. Log in to .
    Step 2. Go to My Preferences >
    (a) My Profile > Contact details and check that we have your current mobile phone number, and
    (b) Change Visa Card PIN and follow the prompts to select a new PIN.
    Step 3. We'll send a one-time password to your mobile phone, so make sure you have your mobile handy.
    If you're not yet registered for internet banking, you can register today by calling 13 63 73.

    The BankVic App
    Your PIN can also be changed via the BankVic App. 

    If you can't remember your current PIN and need a new one, you can do one of the following:

    Visit a BankVic branch
    Visit one of our branches to get a new PIN. This service is free for members.

    Select a new PIN online via internet banking
    Step 1. Log in to .
    Step 2. Go to My Preferences >
    (a) My Profile > Contact details and check that we have your current mobile phone number, and
    (b) Change Visa Card PIN and follow the prompts to select a new PIN.
    Step 3. We'll send a one-time password to your mobile phone, so make sure you have your mobile handy.
    If you're not yet registered for internet banking, you can register today by calling 13 63 73.

    Request for a new card
    You also have the option to request for a new card and a new PIN via the BankVic App or at any of our branches. Please note that a fee will apply if you request for a new card.

    Important note about regular payments: As you'll be issued with a new card number and expiry date, remember to update your card details with other organisations where you have set up direct debit arrangements.

  • To receive eStatements, you must be a registered internet banking user. > Register now

    Once you’ve registered, you can apply online for eStatements.

    Apply now

    Remember: you must provide a valid email address and be a registered internet banking user.

    APPLY ONLINE
  • Yes whether you are the primary cardholder or additional cardholder you will need to activate your own Visa card. You can activate your Visa credit card by calling automated telephone banking on 13 63 73 option 1, then 6 for card activation. Alternatively, you can activate your Visa card via internet banking.

  • If you have been using your card, you will automatically be sent a replacement card to the address that we hold for you, 3-weeks prior to your card’s expiry date. The same PIN applies if you currently have one. If you have not used your card for twelve months, we will seek your consent to replace your card. If you are travelling overseas, make sure your card is not going to expire while you are away and remember to call us to arrange for a replacement well before you leave.

  • If you believe your card or PIN record has been lost, stolen or misused, or your PIN has become known to someone else, you should IMMEDIATELY report this. You should also notify us immediately if you suspect any fraudulent or unauthorised transactions on your card account.

    Any delay in notifying us may affect your liability for any resulting unauthorised transactions so it is important you let us know as soon as you can.

    During business hours (8am-7pm, Monday to Friday, 9am-5pm, Saturday), contact us:  
    Within Australia: 13 63 73
    Overseas: +613 9268 9373.

    Outside business hours, contact Visa:
    Within Australia: call the 24-hour Visa Emergency Hotline 1800 621 199 (toll free).
    Overseas: +612 9959 7686 or +1 303 967 1090 (collect call).

    The Visa Emergency Overseas toll free phone numbers (PDF) gives you round-the-clock emergency support in over 70 countries worldwide.

    If the loss occurred outside business hours and you have contacted Visa, you must also then confirm the loss, theft or misuse of the card with us by telephone during business hours or by priority paid mail as soon as possible.

    If you make a report to Visa, you will be given a reference number which you should keep as proof of the date and time of your report. You'll need to advise us as soon as you've made the report so that we can order a new card for you with a new PIN and Visa card number. Please note the new card will take five to seven business days to arrive.

  • It's advisable for you to complete our Overseas travel notification online form with details of your travel plans. This assists us when monitoring accounts for potentially fraudulent transactions and we can determine for security reasons, whether or not to restrict your card. We can sometimes also provide tips specific to your destination, such as the use of ATMs in Bali.

  • BankVic offers International Payment services in 133 currencies via telegraphic transfer (TT). This is a secure, electronic means of depositing your specified currency directly into a bank account overseas. Please note, telegraphic transfers are not immediate and can take between 2 and 7 working days to complete (dependant on the currency).  

    To set up an International Payment via telegraphic transfer:

    • Call 13 63 73 option 3
      9am - 5pm, Monday - Friday
    • Visit a branch
      9:30am - 4pm, Monday - Friday

    Please have on hand the following information:

    • Name of beneficiary
    • Address of beneficiary
    • Bank name
    • Bank address
    • International Bank Account Number (IBAN) – currency dependant
    • Sort code (Bank identifier number/BSB number)
    • Swift code (Bank identifier code)
    • Account number
  • An international payment can be received via a telegraphic transfer, enabling foreign currency (in up to 25 currencies) to be converted into Australian dollars (AUD) and transferred into your BankVic account. Inbound telegraphic transfers are not immediate and can take between 3 and 7 working days to complete. 

    To set up and receive an international payment into your BankVic account, please follow these steps:

    1. Access the currency account details you will need by entering the country you are receiving funds from and your details via the American Express Inward TT Transfer Portal
    2. Simply click ‘Submit’ and a PDF button will automatically appear on the next screen with payment instructions for you to provide to your overseas sender.
    3. Send or email the PDF file with the payment instructions to the person sending the funds so they can complete a payment for a deposit of the funds into your BankVic account.

    Please note: The exchange rate applied is the rate available to AMEX on the date and time AMEX receives the funds from the overseas financial institution. This rate cannot be set in advance and will be disclosed to you after the exchange has occurred.

VIEW ALL FREQUENTLY ASKED QUESTIONS

DOWNLOADABLE RESOURCES

Forms & Documents

OUR LOCATIONS

Branches & ATMs

  • Open 9:30am-4pm, Monday to Friday.

    278 Spencer Street, Melbourne VIC 3000
    DX 210546

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    Book appointment
  • Open 9:30am-4pm, Monday to Friday.

    Brandon Business Park, Building 4, 540 Springvale Road, Glen Waverley VIC 3150
    DX 211827

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    Book appointment
  • Open 9:30am-4pm, Monday to Friday.

    Ground Level, 50 Flemington Road, Parkville VIC 3052
    DX 212344

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    Book Appointment
  • Branch can currently only be visited by hospital staff and members visiting patients. Please check hospital visiting information before arrival.

    Open 9:30am-4pm, Monday to Friday.

    246 Clayton Road, Clayton Vic 3168 (Opposite Zouki Cafe)
    DX 211468

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    Book Appointment
  • Branch can currently only be visited by hospital staff and members visiting patients. Please check hospital visiting information before arrival.

    Open 9:30am-4pm, Monday to Friday.

    176 Furlong Road, St Albans VIC 3021
    DX 212630

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    Book Appointment

CONTACT US

Get in touch

  • General enquiries

    Monday to Friday, 8am to 7pm (AEST)
    & Saturday, 9am to 5pm (AEST)
    13 63 73

    Overseas
    +613 9268 9373

    GPO Box 2074, Melbourne VIC 3001

  • Lost or stolen cards

    Monday to Friday, 8am to 7pm (AEST)
    & Saturday, 9am to 5pm (AEST)
    13 63 73

    If it’s outside of business hours, call the VISA 24hr Emergency Hotline
    1800 621 199

    Overseas
    +612 9959 7686 or
    +1303 967 1090

  • Person demonstrating online banking

    Online enquiries & feedback

    If you would like more information on any of our products or services, please fill out our Online Enquiries & Feedback form.

Terms and conditions

Important things you should know

Information on this page is general in nature and does not take into account your personal circumstances. You should consider whether it is appropriate for you before acquiring the product or service.

Fees and charges may apply. Interest rates are variable and subject to change. Information on our terms & conditions, interest rates and fees & charges are available on request.

We recommend that you read the following documents: