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Top Frequently Asked Questions (FAQs)

Here are some of the most common questions we receive.

• How do I lock my card? 

  Using the BankVic app:

  1. Tap Cards at the bottom right.
  2. Select the card that's been lost or stolen. Swipe left on the card to find the relevant card.
  3. Tap Lock card under the card.

  To unlock your card, simply tap Unlock Card.

• How can I update my contact details?

  You can update your home, postal and email address in internet banking:

  In internet banking:

  1. Go to Settings.
  2. Click Update My Contact Details.
  3. Update the contact details required.
  4. Click Update to submit the change/s.

  To update your title or phone number, call 13 63 73 or visit a branch.  

  BankVic branches
• How do I report my card as lost or stolen?

  During our business hours you can call 13 63 73.

  Outside of business hours:

  • From within Australia, you can call the 24-Hour Visa Emergency Hotline on 1800 621 199.  
  • From overseas, you can call +61 2 9959 7686 or +1 303 967 1096 (free call).

  Please note that Visa will not call you from these numbers. If you do receive a call with any of these numbers displayed as the caller:

  1. Lock your card via the BankVic app immediately.
  2. Call us on 13 63 73.

  Using the BankVic app:  

  1. Tap Cards at the bottom right.
  2. Select the card that’s been lost or stolen.  
  3. Tap Need help with your card?
  4. Choose the relevant option from lost, stolen, or damaged. 
  5. You can choose to order a new card when you cancel the lost or stolen card.

  New cards will be delivered in 5-7 business days. 

• How can I access funds while waiting for a new card?

  If you had your digital wallet set up before reporting the card as lost or stolen, you'll still be able to use it.  

  You can also transfer funds to other accounts using internet banking or the BankVic app.  

• Should I notify BankVic if I’m going to use my card/s overseas? 

  Yes. You can let us know by completing 'Overseas travel notification' form.

  Overseas travel notification form
• How can I send and receive money internationally? 

  BankVic has partnered with Send Payments to provide you with a safe, fast and easy way to send and receive money around the world at competitive exchange rates. You’ll need to set up a Send account to use their international money transfer services.

  Get started
• How can I verify my card to use in a digital wallet?

  For security purposes, when a new card is added to a digital wallet, we'll ask you to complete a verification check before it can be used. We'll either:

  • Send a one-time password to the mobile phone number you have registered with us.
  • Ask you to call us on 13 63 73 during our business hours (Monday to Friday, 8am-6pm), and answer some security questions.
• How do Predictive Direct Debit Dishonour notifications work?

  How does the notification work? 

  Looking at historical direct debit transactions and account balances, BankVic predicts that a direct debit dishonour is likely to occur. BankVic does not receive any information from your billers with respect to your payments. 

  Does this mean you’ll always notify me of impending payments? 

  No. We don’t receive any information from your billers about your payments so these notifications are predictions, based on previous payments. We may not be able to predict every future direct debit and your actual bill may have different due dates and amounts. Make sure you check what amount will be drawn from your account and on what day to avoid a dishonour fee.   

  What if I don’t want to receive this notification? 

  You can opt-out of these SMS notifications by clicking the unsubscribe link from the messages at any point. 

  Which direct debits won’t I be notified about?  

  You will not receive notifications for purchases that do not occur on regular payment cycles (such as PayPal and eBay) as BankVic will be unable to determine a pattern or history of a transactions to provide you alerts. 

  An alternative method to making payments with your account and BSB, is to use your Visa Debit card. If insufficient funds exist in your account, the transaction will not clear at the time of processing and will avoid any dishonour fees. 

  Why hasn’t this been done before to prevent me from being charged fees in the past? 

  As part of ongoing efforts to create exceptional member experiences, BankVic now has technology and data to enable this service. 

  Why does BankVic charge direct debit fees? 

  BankVic utilises a third-party provider to process direct debit transactions. If there are insufficient funds in your account when a direct debit is processed, BankVIic incur a fee which we are unable to absorb and must pass on.

• I am getting a message to contact service & sales after attempting to login. Why?

  After a number of unsuccessful login attempts, online banking may lock your account for security reasons. To fix this, you will need to contact us on 13 63 73 (8am-6pm, Monday to Friday).

• Why is some information on the home page not visible?

  The information widget boxes eg. Account Details, located on the home screen includes a feature to

  The information widget boxes eg. Account Details, located on the home screen includes a feature to hide or display the information. This works by selecting the small arrow on the right-hand side of the widget box display:

  • Arrow pointing down: if the small arrow on the right-hand side of the box is pointing down, the information is displayed.
  • Arrow point upwards: if the arro
• How do I find my BSB and account number via online banking?

  You can find your BSB and 9-digit external account numbers in your statements, as well as through internet and mobile banking.

  Statements

  Your account number and 9-digit external account number can be found on your statements, above your opening balance.

  • Internet banking: Log in to internet banking, go to Account Options > BSB and Account.
  • Mobile banking: Log in to mobile banking, go to More > BSB.
  • Mobile App: Open the banking app and go to Account Balance. Select the menu on the top left of your screen, select Additional Services, and then select Account BSB Details.
• How do I apply to receive eCommunications?

  To receive eCommunications, you must be a registered internet banking user.

  To receive online eStatments contact us on 13 63 73.

• How do I update my email address?

  To change your designated email address, you can contact us or do it yourself via online banking as follows:

  Internet banking:

  1. Log in to internet banking.
  2. Go to My Preferences > My profile.
  3. Select Contact details and update your email address.
  4. Select OK to submit the changes.

  Mobile banking:

  1. Log in to mobile banking.
  2. Go to More > Personal Details.
  3. Select Contact and update your email address
  4. Select Confirm to submit the changes.
• Can I ask a question by replying to the email address on the eStatement I receive?

  No. If you have questions about your account, you’ll need to contact us.

• Why aren’t I receiving email notifications?

  If you're not receiving your email notifications and we have the correct email address, it's possible that your email provider designates our eStatement notifications as junk mail and sends these to a junk mail folder. To ensure emails from us don't end up in your junk mail or spam folders, please add donotreply@bankvic.com.au to your email address book and update your anti-spam program whitelist or filters.

• How can I view my statement from more than 2 years ago?

  If you would like a copy of a statement that was issued more than 2 years ago you will need to call us on 13 63 73.

• How do I stop getting paper statements?

  To receive eStatements, you must be a registered internet banking user. Register now.

  To receive online eStatments contact us on 13 63 73.

• Can I access my estatements on my iPad or iPhone with this update?

  Yes, you can now view your eStatements on an iPad and iPhone. Once on the eStatements page, you will need to click on “open in new window/download.”

• When I click to view my statement, it tells me that my browser is not compatible.

  Not all browsers are capable of viewing statements in the frame. Select the ‘download’ or ‘Open in new window’ option to download the statement outside of the browser.

• How do I find my eStatements?
  1. Log in to internet banking.
  2. Go to Accounts > eStatements.
  3. A new window will open with a list of available eStatements.
  4. Choose the statement you wish to view, save or print, and it will open in a new window (note: you will need Adobe Acrobat Reader to view your eStatements).
• Are eStatements available on the Bankvic mobile app?

  Unfortunately eStatements are currently unavailable on the BankVic mobile App.

• I get two separate statements each month - why can I only see one?

  Statements are listed in statement number order. Because of this, the second statement may appear lower in the list.

• Can I download the transactions from an estatement and enter them in to excel, ms money, quicken, xero or other financial management software?

  No. This can only be done by clicking on Download Transactions from the welcome page.

• How do I apply to receive estatement notifications?

  To receive eStatements, you must be a registered internet banking user.> Register now

  To receive online eStatments Contact us on 13 63 73.

• How do I know when my statement is available?

  You will receive an email notifying you that your eStatement is available to view via internet banking. You will need to ensure you provide a valid email address and notify us if it changes.

  We would like to assure you that this email doesn’t contain your statement details. It is simply a notification that your eStatement is ready to be viewed online. 

• When will my quarterly statements be available?

  Your statements for the quarter ending March, June, September and December will be available in the first week of the following month, ie Statements for the March quarter will be available in the first week of April.

• Can I nominate more than one email address?

  No. It is important to ensure your email address is one you regularly access, correct and up-to-date at all times.

• Can I nominate the account types for which I wish to receive eStatements?

  No. If you elect to receive eStatements for your membership, you will receive all your account statements electronically.

• I don't seem to be receiving any email notifications what's happening?

  If you're not receiving your email notifications and we have the correct email address, it's possible that your email provider designates our eStatement notifications as junk mail and sends these to a junk mail folder. To ensure emails from us don't end up in your junk mail or spam folders, please add donotreply@bankvic.com.au to your email address book and update your anti-spam program whitelist or filters.

• What has been updated?

  You can now view your statements as a PDF within the same window.

• How do I update my personal details using internet banking?

  3 easy ways to change your personal details:

  1. Log in to online banking
  2. Call 13 63 73
  3. Visit a branch

  How to change your personal details via online banking

  Internet banking

  1. Log in to internet banking.
  2. Go to My preferences > My profile.
  3. You can change either your address or email 

  Please note: If you wish to update your phone number, please do so via mobile banking, the BankVic app or by calling us on 13 63 73.

  Mobile banking

  1. Log in to mobile banking.
  2. Go to More > Personal details.

  Useful information

  • Remember if calling us or visiting a branch to change your details, you'll be asked to verify your identity.
  • You can only change your personal details, and not those of your spouse or partner. More importantly, if you're a parent and changing addresses and contact details, remember to change your children's contact details too.
  • If you have taken out insurance policies through us and changed your details via online banking, you still need to call 13 63 73 option 5 so we can update your details on the insurance policies as well.
• Can I get an estatement notification for my RSA accounts?

  No. This service is currently unavailable. 

• Why are statements only available online and not sent out to me?

  We have made the decision to register all our new members onto eStatements as the majority of our members do their banking and check their accounts regularly online. This ensures members have immediate access to their statements as soon as they become available. With postage costs increasing and the frequency of mail delivery decreasing, we would rather direct this money into increasing our support to our member communities and continued investment into our products and services.

• Why are statements only available quarterly?

  With members being able to track their transactions online 24 hours a day using internet and mobile banking, debit card statements will be now be available quarterly. Credit card statements will be available monthly.

• How do I save my eStatements?

  To save your statement, select the Save a Copy icon in the toolbar and choose a location on your hard drive to save the PDF file to. Then re-name the statement file and select Save.

• Can I print my eStatements?

  Yes, you can print your eStatements in internet banking. All statements can be printed in PDF format as a replica of your paper statement.

• How long is a statement available online?

  Your statement is available online for up to seven years from the date appearing on your statement.

• If I have a joint account, which email address will the estatement notification be sent to?

  As with paper statements, the eStatement notification will be sent to the primary account holder and first named account holder. However, the secondary account holder may also choose to receive eStatement notifications. Contact us if you wish to set this up.

• Will you inform me if something has prevented an estatement notification from being delivered to my email address?

  Yes. If after receiving one bounced email in response to an email notification we sent to you, you will start to receive paper statements again for the next cycle. You’ll see a message in that paper statement advising you to contact us in order to start receiving eStatement notifications again.

• What accounts are available to open online?

  When you're a registered user of internet banking, you can open the following types of savings and term deposit accounts online:

  • Easyinvest
  • Bonus Saver
  • Term deposits
• How do I open a savings account online?
  1. Log in to internet banking.
  2. Go to Accounts > New savings account . 
  3. Choose which savings account you'd like to open and then follow the on-screen instructions to complete your account opening.
• How do I open a term deposit account online?
  1. Log in to internet banking.
  2. Go to Accounts > New term deposit.
  3. Choose the term deposit you'd like to open by selecting your preferred term and rate and clicking on the corresponding interest rate of the term/amount.  Then follow the on-screen instructions to complete your account opening.
• How do i set up a joint account?

  If the account is to be a joint account, the joint account holder will be asked to enter their internet banking details. Alternatively, you can change the account to joint at a later date, just contact us on 13 63 73 or visit a branch to find out how.

• How long will it take for funds to move between my accounts when I do a transfer?

  In most cases, transfers between my BankVic accounts will go through immediately.

• Can I schedule transfers to process at a later or recurring date?

  Yes. You can schedule transfers into the future. You can also set up regular payments daily, weekly, fortnightly or monthly to end after a specified number of occurrences.

• Can I schedule a recurring payment to my credit card?

  You can set up a recurring payment for a specific amount to your credit card. You can also set up payments for the closing balance or the repayment amount on the last statement via internet banking. If you need assistance with this you can contact us on 13 63 73 option 3.  

• Can I transfer to somebody else's account or to my own account at another bank?

  Yes, you can transfer to other banks and people. Simply go to the Payments tab in internet banking, and select Transfer money.

  You'll need details of the account, including the BSB Number, Account Number and Account Name that you are wishing to transfer to.

  You may choose to save these account details for future use; they'll be available within your online banking account should you wish to transfer money to that particular account again.

  Take care when entering these details as the account name cannot be verified by us prior to sending your funds.

  Incorrect information may result in funds being credited to the account of an unintended recipient if the BSB number and/or identifier do not belong to the named recipient, and loss of funds should they not reach the intended recipient. It may not be possible to recover your funds from an unintended recipient.

  If you do make an error, please let us know and we will action a Mistaken Internet Payment request where we will contact the unintended recipient’s banker and request the payment be returned. Your online banking terms and conditions includes our obligations for these reports and the ePayments Code explains further.

• How do I transfer funds?

  The transfer of funds feature for both internal and external transfers in online banking is available by selecting Payments > Transfer Money.

  The Transfer Money page includes a ‘Transfer To’ drop-down menu that displays when the field is selected. The drop-down menu provides a list of options to select either Pay New; Internal Accounts; Internal Personal Payees and External Personal Payees.

  ‘Transfer To’ drop-down menu options:

  Pay New – Selected for new payments to internal accounts or to other external financial institutions and for the creation of personal payees.

  Internal Accounts –All your internal accounts will be listed below this heading.

  Internal Personal Payees – Lists all your internal personal payees.

  External Personal Payees – Lists all your external personal payees.

  ‘Transfer To’ Quick Search – The ‘Transfer To’ field can be used to search for a personal payee or other item. Just start typing the first few characters of the name and any matching items will be displayed and can then be selected.

  Take care when entering these details as the account name cannot be verified by us prior to sending your funds.

  Incorrect information may result in funds being credited to the account of an unintended recipient if the BSB number and/or identifier do not belong to the named recipient, and loss of funds should they not reach the intended recipient. It may not be possible to recover your funds from an unintended recipient.

  If you do make an error, please let us know and we will action a Mistaken Internet Payment request where we will contact the unintended recipient’s banker and request the payment be returned. Your online banking terms and conditions includes our obligations for these reports and the ePayments Code explains further.

• How do I redraw from my loan?

  First, check that your loan has a redraw feature. To redraw funds from an eligible loan, select Accounts> List of Accounts then select the redraw account (e.g. L97). A Transfer option will be displayed if the loan has a redraw feature.

  Our redraw facility on variable interest rate home loans allows you to withdraw directly from your home loan account any repayments you've made that are more than your contractual repayments.
  
  The minimum redraw amount is $50 and the maximum is the amount of advance repayments you've made. You can make as many redraws as you like and there's no fee to do so.

• How can I redraw funds from my line of credit account?

  First, check that your loan has the redraw feature. To redraw funds from an eligible loan, select Accounts, followed by List of Accounts, and then select the redraw account (e.g. L27). A transfer option will be displayed if the loan has a redraw feature.

  Please ensure you only redraw funds to an internal BankVic savings or transaction account. From there this can then be transferred externally if required. Please do not set up direct debits to a loan with redraw as they cannot be facilitated. 

• How do I activate my visa debit and/or credit card?

  After logging into internet banking, VISA debit and credit cards can be activated by going into the tab ‘Account Options’, followed by ‘Card Activation’. You will then need to enter the card number and expiry date, followed by ‘Activate’. Expiry Date must be entered using the pin pad provided. The pin pad is selected by clicking the small icon provided next to the Expiry Date field.

• How do I order an overseas telegraphic transfer/draft via internet banking?

  Telegraphic Transfers cannot be ordered online. If you are requiring an overseas payment to be sent, you can contact us on 13 63 73 option 3 Monday to Friday 9am – 4pm (American Express processing times) and we can assist you with this.

  Effective 31st December 2022, Drafts are no longer available through BankVic.

• I've recently moved house. Can I change my postal address online?

  Yes. Both your residential and postal addresses and your contact details can be changed via internet and mobile phone banking.

  • Mobile banking: login to mobile phone banking. Select "More". Choose "Personal Details" and update your address, phone and email details here. Click Confirm to register the changes.
  • Internet banking: login to internet banking. Select "My Preferences" then "My Profile", select "Address details" or "Contact details". Click "Update" to submit. You can also have your details updated by contacting Service & Sales on 13 63 73 (8am-6pm, Monday to Friday), or visit a branch.

  Please note:

  • If you wish to update your phone number, please do so via mobile banking, the BankVic app or by calling us on 13 63 73.
  • Your residential address cannot be changed to a post office box.
• Why do I keep getting a connection expired message?

  This occurs when your computer’s configuration does not meet our download requirements. It requires Internet Explorer / Mozilla Firefox to be configured for downloads. Follow the steps outlined below to fix this problem.

  1. Go to Tools > Internet Options.
  2. On the Privacy tab, make sure the bar is no higher than Medium. If the bar doesn’t display and just says Custom, click on Default Level and the bar will show.
  3. Click OK to save your changes.
  4. On the Security tab, make sure the bar is no higher than Medium on the Internet zone. If the bar doesn’t display and just says Custom, click on Default Level and the bar will show.
  5. Click OK to save your changes.
• What's Bpay® view and how do I set it up?

  BPAY® View allows you to receive and view your bills through the secure environment of online banking. You can do away with paper bills and efficiently manage your bills online. With BPAY View you can view, pay and track payments at any time. To get started, register for the bills you wish to receive electronically via internet banking.

• Which bills are available through Bpay® view?

  Hundreds of bills are available through BPAY® View. Check if the biller offers BPAY View by looking for the words BPAY View in the payment option section on your paper bill, or visit the BPAY web site.

• How do I cancel Bpay® view?

  You can cancel BPAY® View at any time by cancelling billers that you’ve previously registered.

• Is there a fee to use Bpay® view?

  No. BPAY® View is free to use via online banking.

• I am having trouble viewing my eStatements and/or Bpay® view bills. Why?

  BPAY® View bills and eStatements require Adobe Acrobat or another compatible PDF program to be installed on your computer to view your eStatements. If you don't have Adobe Acrobat Reader, visit www.adobe.com/reader to download a free Adobe reader.

• I am having problems downloading a transaction list into Excel, Quicken or MS Money. Can you assist?

  This may occur when your computer’s configuration does not meet the systems download requirements. It requires Internet Explorer / Mozilla Firefox to be configured for downloads.

• What if I make an error when I do a transfer?

  If you have made an error, a ‘mistaken internet payment’ (MIP) which is when an incorrect BSB and/or account number are entered and the funds are paid into the account of an unintended recipient, we may be able to assist you to retrieve the funds.

  Every time you use internet or mobile banking to transfer funds we warn you to check the details you have entered are correct before you click ‘enter’. However, if you do make an error there are ways we can assist. First you should contact us as soon as possible, the faster we hear about the error, the faster we can help. Call us on 13 63 73 to report your MIP, even if it’s after hours, leave a message and we’ll be in touch.

  We will help as much as we can but unfortunately we’re not always successful, that’s why it’s important to check the details thoroughly and let us know as soon as you can – delays may affect your liability if there is a loss.

  BPAY® also have procedures in place to ensure that funds do not go astray.

  If you simply selected the wrong payee from a list of existing payees, you would need to contact the payee directly.

  For more information on MIPs see the BankVic Terms and Conditions or contact us on 13 63 73.

• How often will I receive statements?

  We will provide you with an eStatement available via internet banking at least every 3 months and more frequently for those members who have credit cards or continuing credit. You will receive an email notification of when your statement is available on internet banking.

• What will my member statement contain?

  Statements contain all transactions that have taken place during the statement period. Transactions are sorted in date order. A running balance is also located on the right hand side of the statement.

  You can easily view your member number, BSB and statement date at the top right hand side of the statement. Your account numbers are located on the first line of each account section prior to your transactions in the Transaction Details section.

• How can I find more detail about a particular transaction?

  To find out more about a transaction you can log into internet banking and view more detail by clicking on a particular transaction in the transaction details section or by calling 13 63 73 option 3.

  The additional information you can access includes:

  • Transaction date
  • Transaction time
  • Authorisation time
  • Receipt number
  • Card details (where applicable) to identify which account holder.
• How can I cancel a direct debit or recurring payment?

  For direct debits: You can contact us to request that we cancel a direct debit arrangement. We’ll complete your request within one business day. You can also contact the biller directly if you wish. If we cancel a direct debit request for you, you should still notify the biller to avoid any fees they may charge for a rejected direct debit.

  For recurring payments: To cancel a recurring payment arrangement with a third-party, you will need to cancel the agreement with the third party directly. For example, if you cancel your streaming subscription, the service provider must stop debiting your Visa card within the timeframe stipulated in the agreement.

  If you need help with direct debits or recurring payments, you can call us on 13 63 73.

DOWNLOADABLE RESOURCES

Forms & Documents

• BankVic membership
  Membership and account opening online formElectronic Identity VerificationMembership and account opening PDF formDOWNLOADYouth membership & Account Opening FormDOWNLOADPrivacy PolicyDOWNLOADPrivacy NoticeDOWNLOADList of people Authorised to certify copies of documentsDOWNLOADMember identification PDF 334.20 KBDOWNLOADSignature card PDF 140.41 KBDOWNLOADSignature and share card PDF 80.66 KBDOWNLOADSwitch of regular payments arrangements & notice of variation of account details PDF 712.31 KBDOWNLOADForeign Tax InformationDOWNLOADUnclaimed Monies Refund Request For PDF 204.72 KBDOWNLOADName Disclosure Form PDF 169.12 KBDOWNLOADShareholder membership PDF 153.26 KBDOWNLOADCertificationDOWNLOAD
• Home & Personal Loans
  Home & Investment Loans Application FormDOWNLOADPersonal / Car Loan and Credit Card Application FormDOWNLOAD
• Savings & Investment accounts
  New individual or joint account / Visa debit card / Add authorised signatory PDF 171.56 KBDOWNLOADStudent/apprentice fee-free registration PDF 113.24 KBDOWNLOADSMSF Saver - individual as trustee DOWNLOADSMSF Saver - company as trusteeDOWNLOADClub subscriptions (bulk) PDF 127.56 KBDOWNLOADTerm depositDOWNLOADEarly/part redemption of term deposit PDF 134.56 KBDOWNLOADMaturity advice PDF 85.12 KBDOWNLOADTrust or trading account PDF 570.22 KBDOWNLOADUnincorporated depositors/updated signatories/account operation PDF 183.05 KBDOWNLOADTransaction dispute formDOWNLOADRevocation of Joint Account Form PDF 255.53 KBDOWNLOADBank@Post QR code request online form
• Retirement Savings
  SMSF Saver - individual as trustee PDF 300.14 KBDOWNLOADSMSF Saver - company as trustee PDF 321.72 KBDOWNLOADEarly release of RSA benefits - severe financial hardship PDF 486.42 KBDOWNLOAD
• Credit cards
  Personal / Car Loan and Credit Card Application FormDOWNLOADCredit Card Key Fact Sheet 44.45 KBDOWNLOADVisa credit card additional cardholder/balance transfer requestDOWNLOADCredit limit decrease or cancellationDOWNLOADTransaction dispute formDOWNLOADComplimentary International Travel Insurance Policy Information Booklet 299.00 KBDOWNLOADQantas Frequent Flyer Member Number Form
• Terms and Conditions
  BankVic Terms & Conditions DOWNLOADBankVic Financial Services Guide DOWNLOADBankVic Credit GuideDOWNLOADBankVic Fees & ChargesDOWNLOADHome Loan Terms & Conditions 271.38 KBDOWNLOADBankVic Credit Cards, Conditions of UseDOWNLOADQantas Rewards Terms & Conditions 68.55 KBDOWNLOADPersonal Loan Terms & Conditions 79.20 KBDOWNLOAD
• Product Disclosure Statements
  BankVic Home & Contents Insurance PDSDOWNLOADHome Building KFSDOWNLOADHome Contents KFSDOWNLOADBankVic Landlord Insurance PDSDOWNLOADLandlord Building KFSDOWNLOADLandlord Contents KFSDOWNLOADBankVic Motor Insurance PDSDOWNLOADBankVic Caravan & Trailer Insurance PDSDOWNLOADBoat Insurance PDSDOWNLOADVAU Personal Accident and Sickness Insurance Scheme PDSDOWNLOADAEAWA Income Protection PDSDOWNLOADCGU Travel Insurance PDS (no longer for sale)DOWNLOADCGU Home First Choice Insurance PDS (no longer for sale)DOWNLOADCGU Home Fundamentals Insurance PDS (no longer for sale)DOWNLOADCGU Landlord Insurance PDS (no longer for sale)DOWNLOADCGU Motor Vehicle Insurance PDS (no longer for sale)DOWNLOADCGU Caravan & Trailer Insurance PDS (no longer for sale)DOWNLOADCGU Boat Insurance PDS (no longer for sale)DOWNLOADCGU Motorcycle insurance PDS (no longer for sale)DOWNLOADRSA Product Information Sheet (no longer for sale)DOWNLOAD
• Target Market Determinations
  Everyday Account TMD 193.41 KBDOWNLOADLow Rate Visa TMD 186.65 KBDOWNLOADGold Visa TMD DOWNLOADQantas Visa TMD 516.57 KBDOWNLOADPersonal Loan TMD 191.84 KBDOWNLOADCar Loan TMD 193.24 KBDOWNLOADLittle Copper Club Account TMD 194.79 KBDOWNLOADEasyInvest TMD 219.32 KBDOWNLOADBonus Saver TMD 450.47 KBDOWNLOADPension Plus TMD 191.09 KBDOWNLOADSMSF Saver TMD 366.27 KBDOWNLOADTerm Deposit TMD 249.05 KBDOWNLOAD12 Month Income Term Deposit TMD 255.93 KBDOWNLOADVariable Rate Home Loan TMD 320.84 KBDOWNLOADVariable Rate Investor Property Loan TMD 390.93 KBDOWNLOADPolice Variable Rate Home Loan TMD 207.02 KBDOWNLOADPolice Variable Rate Investor Property Loan TMD 197.23 KBDOWNLOADFixed Rate Home Loan TMD 249.41 KBDOWNLOADOffset Variable Home Loan TMDDOWNLOADOffset Variable Investor Property Loan TMDDOWNLOADOffset Police Variable Home Loan TMDDOWNLOADOffset Police Investor Property Loan TMDDOWNLOAD
• Other guides and information
  Financial hardship assistance application form PDF 300.90 KBDOWNLOADComplaints and Dispute Resolution Member PolicyDOWNLOADBankVic Telegraphic Transfers PDF 89.06 KBDOWNLOADCo-Borrower InformationDOWNLOADInformation Statement for Credit Contracts - Form 5DOWNLOADRespectful Behaviour Member PolicyDOWNLOAD
• Overseas travel notification online form

  It's advisable for you to complete our Overseas travel notification online form with details of your travel plans. This assists us when monitoring accounts for potentially fraudulent transactions and we can determine for security reasons, whether or not to restrict your card. We can sometimes also provide tips specific to your destination, such as the use of ATMs in Bali.

  Overseas travel notification form

OUR LOCATIONS

Branches & ATMs

• City West Branch

  Open 9:30am-4pm, Monday to Friday.
  
  278 Spencer Street, Melbourne VIC 3000

  Open in Google Maps

  Book appointment
• Glen Waverley Branch

  Open 9:30am-4pm, Monday to Friday.
  
  Brandon Business Park, Building 4, 540 Springvale Road, Glen Waverley VIC 3150

  Open in Google Maps

  Book appointment
• Monash Medical Centre Branch

  Open 9:30am-4pm, Monday to Friday.

  Monash Medical Centre, Level 2, 246 Clayton Rd, Clayton VIC 3168 (Opposite Henry & Co Cafe)

  Open in Google Maps

  Book Appointment
• Victoria Police Centre Branch (only accessible by members of Victoria Police)

  Open 9:30am-4pm, Monday to Friday.

  Tower 1
  Level 24, 311 Spencer St, Docklands VIC 3008

  Book appointment
• Victoria Police Centre ATM – Level 7 Degani’s Café (only accessible by members of Victoria Police)

  Open in Google Maps

• Victoria Police Academy ATM (only accessible by members of Victoria Police)

  Open in Google Maps

• City West Police Complex ATM

  Open in Google Maps