FINANCIAL HARDSHIP

Complaints & disputes

Improving your experience at BankVic

BankVic values your feedback and would like to know what we are doing well and where could do better. 

How to provide your feedback

  • Fill in our online Complaints, and feedback form
  • Speak to us at a branch 
  • Call us on 13 63 73
  • Emailing us via: info@bankvic.com.au, or
  • Writing to us at:

BankVic Complaints

GPO Box 2074

MELBOURNE VIC 3004

Please provide us with as much information as possible and include a way to contact you so we can update you on progress.

BankVic will use the information you provide us in accordance with our Privacy Policy.

What happens next?

We will acknowledge your complaint within 24 hours of receiving it and we aim to resolve complaints within 5 working days. If it is going to take longer, we’ll let you know.

If you are not satisfied with the outcome of our investigation, you can request that it be reviewed by our Internal Dispute Resolution Committee (IRDC).

If you are still dissatisfied following this review you can lodge a complaint with the Australian Financial Complaints authority (AFCA). The AFCA can be contacted at:

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

Mail:

Australian Financial Complaints Authority

GPO Box 3

Melbourne VIC 3001

You can read our Complaints and Dispute Resolution Member Policy here.

Terms and conditions

Important things you should know

Information on this page is general in nature and does not take into account your personal circumstances. You should consider whether it is appropriate for you before acquiring the product or service.

Fees and charges may apply. Interest rates are variable and subject to change. Information on our terms & conditions, interest rates and fees & charges are available on request.

We recommend that you read the following documents: