Improving your experience at BankVic
BankVic values your feedback and would like to know what we are doing well and where could do better.
How to provide your feedback
- Fill in our online Complaints, and feedback form
- Speak to us at a branch
- Call us on 13 63 73
- Emailing us via: email@example.com, or
- Writing to us at:
GPO Box 2074
MELBOURNE VIC 3004
Please provide us with as much information as possible and include a way to contact you so we can update you on progress.
What happens next?
We will acknowledge your complaint within 24 hours of receiving it and we aim to resolve complaints within 5 working days. If it is going to take longer, we’ll let you know.
If you are not satisfied with the outcome of our investigation, you can request that it be reviewed by our Internal Dispute Resolution Committee (IRDC).
If you are still dissatisfied following this review you can lodge a complaint with the Australian Financial Complaints authority (AFCA). The AFCA can be contacted at:
Telephone: 1800 931 678 (free call)
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
You can read our Complaints and Dispute Resolution Member Policy here.
We recommend that you read the following documents: