Broker Hub -
Frequently asked questions

Our membership is exclusive to:

1. members of a police force
2. emergency and health services workers
3. government department employees (state and federal), and
4. immediate family of members in the above categories.

Yes. The Certificate of Currency should list BankVic or Police Financial Services Limited as the interested party.

If the property is part of an owners corporation, the Certificate of Currency does not need to list BankVic as the interested party.

1. OFI: BankVic/First Mortgage Services/Wisewould Mahony Lawyers
2. Contact: Settlements
3. Email: settlements@bankvic.com.au
4. Phone: 13 63 73
5. Address: Level 8, 505 Little Collins St, Melbourne VIC 3000

If you're having trouble uploading documents or progressing an application, you can email AOL@spfgroup.com.au.

You can find the supporting documents required for an application in this checklist.

Yes. Members can use the secure Illion portal to share their bank statements with BankVic.

1. Go to Settings > My Accreditations.
2. Click on the 'Add new lender accreditation' button.
3. Select BankVic from the lender dropdown menu.
4. Enter your BankVic Broker ID.

1. Select 'Not a customer of the bank' in the 'Applicants' tab
2. Navigate to the 'Other products' tab
3. Select 'Membership Referral'
4. Return to 'Applicants' tab and you'll be able to progress past this point.

Not at the moment. We're working on an automated solution for you to arrange an upfront valuation.

In the interim please email brokerloans@bankvic.com.au with 'Upfront valuation request' in the subject line.

In the body of the email, include the following details:

1. full address of security including suburb and postcode
2. full names of all borrowers
3. details for access to the property
4. (contact name - if different to borrower)
5. contact phone number and email address
6. property agent details if applicable
7. requested loan amount
8. estimated value of security address