In Australia there is no one accepted definition of member vulnerability. Vulnerability is a personal situation where people are less able to represent their interests and are more exposed and susceptible to harm or loss.
Everyone may experience being vulnerable in their life and its impacts can be experienced differently.
BankVic considers members experiencing vulnerability may have or be experiencing the following (sometimes a number at the same time):
BankVic are committed to supporting members that are experiencing difficulty. We are always improving our programs to help our staff to recognise the types of vulnerabilities that impact our members and to support members to take early action.
Contact us if you need support.