Our members and partners tell us why they choose BankVic

Going further for our members

We go further to help our members bank with ease. Hear what our members have to say about banking with us.

We helped Carla refinance during Covid-19

We helped Carla refinance during Covid-19

"I reached out to BankVic after seeing a home loan refinancing promotion. Ryan, a mobile lender contacted me, he was instantly friendly and knowledgeable, giving me confidence to go ahead with my decision to refinance and change banks after being with my own bank for 25 years. I found that BankVic offer a low fee, simple structure and great customer service - with really competitive rates!

I did need a bit of support, as it’s been a while since my first loan, and I was quite preoccupied in a busy job. Nothing was too much to ask for Ryan, and he saw this through from start to finish. When the loan settled he rang to congratulate me, and followed up to make sure I received my refinancing bonus."
Carla, Ambulance Victoria

Our members

Going further for our members

Hear what our members have to say about us

  • "The customer service was excellent" Ray, Police Officer

    Eddie, the personal loan consultant went above and beyond in assisting me throughout the entire loan process. The customer service was excellent. I ended up saving close to $2000 in fees and payments by taking out a car loan with BankVic.

  • "So prompt and professional" Debra, Clinical Site Administrator

    A huge thank you for always being so prompt and professional in regards to the progress payment and the advice you have given us during the time of our build. Our builders also commented on how great BankVic were in making prompt payments.

  • "Having someone go above and beyond" Elizabeth, BankVic member

    Being able to talk to someone and having someone go above and beyond to resolve a query is something I always experience when I call BankVic. This type of service separates BankVic from all the other banks and is why I continue to bank with them.

  • "I was so impressed with the service" Ron, Retired Police Officer

    I required an early redemption on my Term Deposit to purchase a new car. BankVic immediately set about organising everything. By early evening they called me to tell me everything was arranged. I was able to make the payment and purchase the car. I was so impressed with the service.

  • "They took an empathetic approach" Fiona, Nurse

    When I transferred money to an incorrect account, BankVic were able to retrieve the funds for me without any trouble. They took an empathetic approach and followed up every step of the way.

  • "They sort out matters with a minimum of fuss" Tom, Public Servant

    BankVic has consistently offered excellent service. I can talk to a human being straight away and staff are always sympathetic and focused on resolving the issue. I've been able to open a new account, get a spare card, sort out overseas payments and various other matters with a minimum of fuss.

Partner feedback

What our partner organisations say about us

We partner with and support organisations who deliver critical services to our members. Hear what our partners say about us.

  • "BankVic and Victoria Police Legacy support each other with a range of initiatives as we care for Victoria Police Legacy families. BankVic supports and understands us and we are grateful for our strong and long-standing 40 plus year partnership. " Lex de Man AFSM, CEO, Victoria Police Legacy

  • "Since our partnership started BankVic have become our Income Protection provider and launched a joint BankVic and VAU credit card just for our members. We look forward to having BankVic as our core banking partner for many years to come." Danny Hill, General Secretary, Victoria Ambulance Union

  • "Thank you so much to BankVic for supporting The Royal Children’s Hospital (RCH) Foundation. Their extensive support of the RCH’s 150th anniversary and the Dame Elisabeth Murdoch Nursing Development Scholarship is testament to their commitment to the RCH and its staff." Sue Hunt, the RCH Foundation.

  • "BankVic contributes its time, funding and expertise to support our work in honouring Victoria Police members who have died in the line of duty with lifesaving public hospitals projects named in their honour. They go the extra mile and manage elements to the finest detail - we’re just so grateful for this." Jenny Davis, Victoria Police Blue Ribbon Foundation