How to Guides
User Guides
Step by step user guides to help you
Learn how to change a payee
Learn how to change payee details like biller reference, address, email adress and phone number
Guide to amend a payee
Find and print transaction listings
A step by step guide to finding and printing your transaction history
Guide to transaction history
Find and print eStatements
A step by step guide to finding and printing eStatements
Guide to eStatements
Need some help?
Here are some of the most common questions we receive.
BankVic membership is open to police, emergency and health workers, government department employees, and immediate family of current members. You can join online here.
You can find your member number on your statement or on the welcome email you received when you first joined BankVic. If you can't find it, you can call us on 13 63 73.
If you know your password:
- Log into internet banking.
- Go to Settings.
- Click Change password.
- Click Get SMS.
- Enter the One Time Password from the SMS message.
- Type in the new password that you would like to select where indicated.
- Click Save.
If you’ve forgotten your password:
- On the internet banking login page, click Forgot your password?
- Enter your member number, date of birth, and the text from the image below the date of birth field.
- This will generate a text message containing a One Time Password to the mobile phone number linked to your account. Enter the One Time Password where indicated. You should never share a One Time Password with anyone, including BankVic staff.
If you don’t have a mobile number linked to your account, you’ll need to call 13 63 73.
- On the app login page, tap Forgot PIN.
- Tap Let’s get started.
- Enter your member number and internet banking password.
- Tap Continue.
- You'll then be prompted to set a new PIN.
Register for internet banking by calling us on 13 63 73 option 3 (8am-6pm, Monday to Friday).
In the BankVic app:
- Tap Accounts at the bottom left of the screen.
- Scroll up to see the balance on your account/s.
In internet banking:
- When you log into internet banking, you’ll see your account/s and balance on the main page.
The BankVic BSB is 704-230.
You can see your account number:
- In the BankVic app, under Accounts. The account number is the 9-digit number next to the BSB number.
- In internet banking, click Accounts, then BSB Information.
- Daily limit
Yes. You can find transaction limits for all payment types by clicking DAILY LIMIT.
Using the BankVic app:
- Tap Cards at the bottom right.
- Select the card that's been lost or stolen. Swipe left on the card to find the relevant card.
- Tap Lock card under the card.
To unlock your card, simply tap Unlock Card.
- BankVic branches
You can update your home, postal and email address in internet banking:
In internet banking:
- Go to Settings.
- Click Update My Contact Details.
- Update the contact details required.
- Click Update to submit the change/s.
To update your title or phone number, call 13 63 73 or visit a branch.
During our business hours you can call 13 63 73.
Outside of business hours:
- From within Australia, you can call the 24-Hour Visa Emergency Hotline on 1800 621 199.
- From overseas, you can call +61 2 9959 7686 or +1 303 967 1096 (free call).
Using the BankVic app:
- Tap Cards at the bottom right.
- Select the card that’s been lost or stolen.
- Tap Need help with your card?
- Choose the relevant option from lost, stolen, or damaged.
- You can choose to order a new card when you cancel the lost or stolen card.
New cards will be delivered in 5-7 business days.
If you had your digital wallet set up before reporting the card as lost or stolen, you'll still be able to use it.
You can also transfer funds to other accounts using internet banking or the BankVic app.
- Overseas travel notification form
Yes. You can let us know by completing 'Overseas travel notification' form.
- Get started
BankVic has partnered with Send Payments to provide you with a safe, fast and easy way to send and receive money around the world at competitive exchange rates. You’ll need to set up a Send account to use their international money transfer services.
For security purposes, when a new card is added to a digital wallet, we'll ask you to complete a verification check before it can be used. We'll either:
- Send a one-time password to the mobile phone number you have registered with us.
- Ask you to call us on 13 63 73 during our business hours (Monday to Friday, 8am-6pm), and answer some security questions.
DOWNLOADABLE RESOURCES
Forms & Documents
- Membership and account opening online formMembership and account opening PDF formDOWNLOADYouth membership & Account Opening FormDOWNLOADPrivacy PolicyDOWNLOADPrivacy NoticeDOWNLOADList of people Authorised to certify copies of documentsDOWNLOADMember identification PDF 334.20 KBDOWNLOADSignature card PDF 140.41 KBDOWNLOADSignature and share card PDF 80.66 KBDOWNLOADSwitch of regular payments arrangements & notice of variation of account details PDF 712.31 KBDOWNLOADForeign Tax InformationDOWNLOADUnclaimed Monies Refund Request For PDF 112.63 KBDOWNLOADName Disclosure Form PDF 169.12 KBDOWNLOADShareholder membership PDF 153.26 KBDOWNLOADCertificationDOWNLOAD
- New individual or joint account / Visa debit card / Add authorised signatory PDF 171.56 KBDOWNLOADStudent/apprentice fee-free registration PDF 113.24 KBDOWNLOADSMSF Saver - individual as trustee DOWNLOADSMSF Saver - company as trusteeDOWNLOADClub subscriptions (bulk) PDF 127.56 KBDOWNLOADTerm depositDOWNLOADEarly/part redemption of term deposit PDF 134.56 KBDOWNLOADMaturity advice PDF 85.12 KBDOWNLOADTrust or trading account PDF 570.22 KBDOWNLOADUnincorporated depositors/updated signatories/account operation PDF 183.05 KBDOWNLOADTransaction dispute formDOWNLOADRevocation of Joint Account Form PDF 255.53 KBDOWNLOADBank@Post Deposit Book Request Online Form
- Personal Loan Application FormDOWNLOADVisa credit card limit increaseDOWNLOADVisa credit card additional cardholder/balance transfer requestDOWNLOADCredit limit decrease or cancellationDOWNLOADTransaction dispute formDOWNLOADComplimentary International Travel Insurance Policy Information Booklet 299.00 KBDOWNLOAD
- BankVic Home & Contents Insurance PDSDOWNLOADHome Building KFSDOWNLOADHome Contents KFSDOWNLOADBankVic Landlord Insurance PDSDOWNLOADLandlord Building KFSDOWNLOADLandlord Contents KFSDOWNLOADBankVic Motor Insurance PDSDOWNLOADBankVic Caravan & Trailer Insurance PDSDOWNLOADBoat Insurance PDSDOWNLOADVAU Income Protection Insurance Scheme PDSDOWNLOADAEAWA Income Protection PDSDOWNLOADCGU Travel Insurance PDS (no longer for sale)DOWNLOADCGU Home First Choice Insurance PDS (no longer for sale)DOWNLOADCGU Home Fundamentals Insurance PDS (no longer for sale)DOWNLOADCGU Landlord Insurance PDS (no longer for sale)DOWNLOADCGU Motor Vehicle Insurance PDS (no longer for sale)DOWNLOADCGU Caravan & Trailer Insurance PDS (no longer for sale)DOWNLOADCGU Boat Insurance PDS (no longer for sale)DOWNLOADCGU Motorcycle insurance PDS (no longer for sale)DOWNLOADRSA Product Information Sheet (no longer for sale)DOWNLOAD
- Everyday Account TMD 200.68 KBDOWNLOADLow Rate Visa TMD 204.21 KBDOWNLOADGold Visa TMD DOWNLOADQantas Visa TMD 209.50 KBDOWNLOADPersonal Loan TMD DOWNLOADCar Loan TMD 197.92 KBDOWNLOADLittle Copper Club Account TMD 199.52 KBDOWNLOADEasyInvest TMD 219.32 KBDOWNLOADBonus Saver TMD 206.89 KBDOWNLOADPension Plus TMD 197.82 KBDOWNLOADSMSF Saver TMD 197.01 KBDOWNLOADTerm Deposit TMD 241.00 KBDOWNLOAD12 Month Income Term Deposit TMD 255.93 KBDOWNLOADVariable Rate Home Loan TMD 417.31 KBDOWNLOADVariable Rate Investor Property Loan TMD 454.31 KBDOWNLOADPolice Variable Rate Home Loan TMD 648.60 KBDOWNLOADPolice Variable Rate Investor Property Loan TMD 457.97 KBDOWNLOADFixed Rate Home Loan TMD 862.89 KBDOWNLOADOffset Variable Home Loan TMDDOWNLOADOffset Variable Investor Property Loan TMDDOWNLOADOffset Police Variable Home Loan TMDDOWNLOADOffset Police Investor Property Loan TMDDOWNLOAD
- Overseas travel notification form
It's advisable for you to complete our Overseas travel notification online form with details of your travel plans. This assists us when monitoring accounts for potentially fraudulent transactions and we can determine for security reasons, whether or not to restrict your card. We can sometimes also provide tips specific to your destination, such as the use of ATMs in Bali.
MEMBER SUPPORT
Financial hardship assistance
Life doesn’t always go as planned, and we’re here to help when it doesn’t
OUR LOCATIONS
Branches & ATMs
- Book appointment
Open 9:30am-4pm, Monday to Friday.
278 Spencer Street, Melbourne VIC 3000 - Book appointment
Open 9:30am-4pm, Monday to Friday.
Brandon Business Park, Building 4, 540 Springvale Road, Glen Waverley VIC 3150 - Book Appointment
Open 9:30am-4pm, Monday to Friday.
Monash Medical Centre, Level 2, 246 Clayton Rd, Clayton VIC 3168 (Opposite Henry & Co Cafe)
- Book appointment
Open 9:30am-4pm, Monday to Friday.
Tower 1
Level 24, 311 Spencer St, Docklands VIC 3008
CONTACT US
Get in touch
General enquiries
Monday to Friday, 8am to 6pm (AEST)
13 63 73
info@bankvic.com.auOverseas
+613 9268 9373GPO Box 2074, Melbourne VIC 3001
Lost or stolen cards
Monday to Friday, 8am to 6pm (AEST)
13 63 73If it’s outside of business hours, call the VISA 24hr Emergency Hotline
1800 621 199Overseas
+612 9959 7686 or
+1303 967 1090Online enquiries & feedback
If you would like more information on any of our products or services, please fill out our Online Enquiries & Feedback form.
National Relay Service
Use the National Relay ServiceYou can communicate with a hearing person on our team using the phone, even if you’re unable to hear or use your voice.
Translation services
Find out moreThe Australian Government has a free translating and interpreting service to help people whose first language isn’t English.
Serving all Statutory Notices
BankVic’s address for service of statutory notices and legal documents (including writs, subpoenas, and garnishee orders) is:
The Proper Officer
BankVic
Level 8, 505 Little Collins Street,
Melbourne VIC 3000
Australia
Service of Notices will not be accepted via fax or email.
Police matters
For law enforcement agency enquiries relating to the service/execution of Warrants or Notices to Produce, please contact BankVic via email at operations@bankvic.com.au
Terms and conditions
Important things you should know
Information on this page is general in nature and does not take into account your personal circumstances. You should consider whether it is appropriate for you before acquiring the product or service.
Fees and charges may apply. Interest rates are variable and subject to change. Information on our terms & conditions, interest rates and fees & charges are available on request.
We recommend that you read the following documents: