Enquiries & feedback

If you would like more information on any of our products or services, or to provide any feedback, please complete the form below. In the interest of security, please do not provide information such as your Visa card or account numbers, PINs or passwords in your message. If you are travelling overseas, please complete our Overseas travel notification online form.

We endeavour to respond to your enquiry within two business days. If your matter is urgent, call 13 63 73. 

BankVic collects, uses and stores your information in line with BankVic's Privacy Policy which is available from this website at bankvic.com.au/privacy or by calling 13 63 73. 

General Enquiries and Customer Complaints

Please complete the form below to make an enquiry with BankVic or to lodge a complaint

  • Please note: Once submitted you will receive a confirmation email notification in your inbox.

Terms and conditions

Important things you should know

Information on this page is general in nature and does not take into account your personal circumstances. You should consider whether it is appropriate for you before acquiring the product or service.

Fees and charges may apply. Interest rates are variable and subject to change. Information on our terms & conditions, interest rates and fees & charges are available on request.

We recommend that you read the following documents: